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Customer Support Specialist

(Please contact Tracey if you are interested in this career opportunity.)

 

Overview

MobileVideo is a quickly growing, fast-paced, innovative technology company, bringing together advanced video recording, software, telematics, smartphone applications, and vehicle computer software systems that leverage the cloud for data management integrations. These technologies are combined with domain expertise in the connected vehicle industry for cost reduction and market share enhancement, asset management, and risk reduction. MobileVideo is a relatively new business with opportunities for growth.

 

Job Description

This position is responsible for all customer service related functions for a growing small business involved in vehicle video-based telematics.  This position requires technical proficiency but requires performing other administrative functions as needed, since we work in a team environment.

 

Responsibilities

  • Point of contact for the customer on daily task orientated issues

    • Purchase Order receipt and on-going maintenance

    • Creation and maintenance of customer vehicle equipment and server configurations

    • Provide initial customer system training via computer-based tools and telephone

    • Reviews Repair Orders, provides quotes to Customer and creates Sales Orders.

    • Documentation transfer on finished goods (Certs, etc. for customers)

    • Handle customer calls and support and resolve technical questions with assistance from MVCSOL Engineering

    • Issues RMA and collects initial failure mode data

    • Quoting miscellaneous service/repair, spare parts, and other

  • Review and report quality, on-time delivery, and other metrics as required back to the customers

  • Communicate schedule changes or other issues that could impact delivery

  • Track CAR’s and/or informal complaints to assure follow-up to the customer

  • Develop strong relationships to promote open dialog and growth

  • Follow up with customers on all projects and/or issues

  • Coordinate customer visits

 

Qualifications

  • Two to five years’ experience in telematics or computer-related customer service activities

  • Associates degree in Electronics or related field